IT Project & Problem Resolution Manager

About Umicore 

Powering the cars of the future. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. We are the leading circular materials technology company fulfilling its mission to create materials for a better life. 

What you will be doing

For our global IT infrastructure team based in Hoboken we are seeking a proactive and solution-minded IT Project & Problem Resolution Manager to lead cross-functional efforts in resolving complex technical issues and to coordinate IT infrastructure projects

in a global context.

Are you driven by the challenge of solving complex IT infrastructure issues and leading impactful change?  Do you combine a broad understanding of IT infrastructure environments (Server, cloud, network, security, …) with strong interpersonal skills?  Are you looking for an opportunity to combine technical expertise with project leadership?Then this hands-on, high-impact opportunity might be what you are looking for and we’d love to connect with you.

 Key Responsibilities

• Lead and coordinate new architectural solutions to persistent problems across diverse IT infrastructure teams.
• Manage and deliver IT infrastructure projects from initiation to completion, ensuring alignment with our business partners
• Foster collaboration among team members to identify root causes and implement effective solutions.
• Maintain documentation of problem resolution processes and project outcomes.
• As the ambassador of the problem management process, you promote a culture of continuous improvement and proactive problem-solving.

Who we are looking for

• Broad general knowledge of IT infrastructure (networks, servers, storage, cloud, etc.).
• Proven experience in IT project coordination and problem resolution.
• Ability to work across multiple technical domains
• Strong analytical skills and a passion for solving technical puzzles.
• Familiarity with ITIL or similar service management frameworks is a plus.

• Excellent communication and interpersonal skills
• Proactive, solution-oriented mindset with a hands-on approach.
• Ability to build trust and rapport with colleagues and management across different IT teams

What we offer 

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do? 

If our technologies can tackle some of the world’s most pressing challenges, IMAGINE WHAT YOU COULD DO?